Upon the completion of contract negotiations, the new CLEC will be contacted by the BellSouth Pre-Sale Quality Team (PQT) or Account Team to initiate the CLEC Turn-Up Process. This involves establishing the new CLEC’s Master Account with BellSouth for billing purposes and acquiring all required CLEC pre-ordering documentation. The PQT or Account Team will provide an activation kit with instructions and forms for the CLEC’s completion and submittal back to BellSouth. The CLEC may contact the PQT at 888-560-CLEC prior to the execution of an agreement to receive additional documentation concerning operating as a CLEC in the BellSouth region.

Once the CLEC has established a Master Account and completed the CLEC Turn-Up Process prerequisites, the CLEC will be assigned a BellSouth Account Team who will be the CLEC’s interface with BellSouth from that point forward.

The following is a list of the pre-ordering requirements with an explanation of each and web site locations where samples of the documents may be viewed. An activation kit with these documents will be sent to the new CLEC upon execution of an agreement.

Instructions for returning the completed prerequisite documents will also be described in the activation kit.

1. Operating Company Number Service requests cannot be processed without an Operating Company Number (OCN), a 4-digit number assigned by the National Exchange Carrier Association (NECA). Contact

NECA at 973-884-8355 for appropriate information. The FAX number for NECA is 973-884-8469.

A sample of the "NECA Non-Member Company Code Request Form" that is required can

be found at the following web site: http://www.interconnection.bellsouth.com/actreq2_fac/c11_11.htm.

2. Blanket Letter of Authorization

The CLEC must sign a Letter of Authorization (LOA) prior to processing service order requests. This LOA is required for CLECs to have access to BellSouth’s Customer Service Records (CSRs). In addition to this LOA, the CLEC must sign a blanket LOA to be placed on file with BellSouth. This will relieve the CLEC of the responsibility of sending an individual end user LOA with each request. The LOA does not relieve the CLEC of securing and maintaining authorization from every end user whose CSR it will view or use.

BellSouth may request a copy of the end user authorization obtained by the CLEC from the CLEC’s end user to view and/or use in the event of an end user dispute.

A sample of the "BellSouth Blanket Letter of Authorization Agreement for Local Service Providers" can be found at web site: http://www.interconnection.bellsouth.com/guides/order_gd/glsor002.854gif

3. CLEC Misdirected Call Contact Number

A form is required to advise BellSouth how to handle a misdirected call from the CLEC’s end user. For example, a CLEC’s end user calling BellSouth Repair for maintenance or repair issues or BellSouth Customer Service to order additional services will be given the appropriate CLEC number(s) provided by the CLEC to BellSouth for misdirected calls.

The name of this form is "Telephone Number for Misdirected CLEC Calls - CLEC Contact Number." The web address for a sample form is: http://www.Interconnection.bellsouth.com/guides/order_gd/glsor002.857.gif CLECs may use the following number to refer BellSouth end users who dial a CLEC in error to BellSouth for assistance - 800.282.9973.

4. CLEC CNA Code

Providing a contact number for Customer Name and Address information is done pursuant to reciprocal agreement between BellSouth and the CLEC. BellSouth will provide Customer Name and Address (CNA) information to aid CLECs in the investigation of toll calls placed by CLEC end users to BellSouth users. An investigation is necessary when toll charges are denied/questioned by the end user. The CLEC is assigned a unique access code when the Master Account Application is processed.

A sample of a letter (referencing toll call investigations) can be found at web site:

http://www.Interconnection.bellsouth.com/guides/order_gd/glsor002.852.gif

5. PIC/LPIC Form

The Primary Interexchange Carrier/IntraLATA Primary Interexchange Carrier (PIC/LPIC) Change Notification is a report provided to Resellers when the end-user’s PIC/LPIC of record changes. This report will provide the CLEC with an up-to-date record of the enduser’s account for subsequent order activity and accurate records for trouble reporting.

The CLEC only receives notification of PIC/LPIC changes for service requests processed mechanically through the EASC. Service orders issued in the LCSC at the request of the CLEC will not be included in the report.

To receive the report, the CLEC must complete the PIC/LPIC Change Notification Form and forward to the Equal Access Service Center (EASC) at the address provided below.

Notification to the Reseller is mechanically generated after the service request has completed.

Manager - Equal Access Service Center

BellSouth Interconnection Services

Floor 15

Birmingham, AL 35203

For GA, FL, NC, SC – 780-2778 For AL, MS, LA, TN, KY – 557-6001

(In BellSouth territory, area code may be needed where 10-digit dialing is required)

Outside BellSouth area: 800-456-9127

The following listed information is also required prior to ordering services and is necessary in order to complete the BellSouth Master Account Application. The CLEC must complete the Master Account Application, upon which BellSouth will establish a "Q" Account. This account is used to bill the CLEC for the services they order for their end user.

Establishment of the Master Account is coordinated by the BellSouth Pre-Sale Quality Team or Account Team during the Turn-Up Process.

A sample of the "BellSouth Master Account Application - Competitive Local Exchange Carrier" form can be found at web site: http://www.interconnection.bellsouth.com/guides/order_gd/glsor002.858.gif

1. Proof of PSC/PUC Certification

The CLEC should contact the Public Service/Utilities Commission (PSC/PUC) in each state it intends to offer service to determine certification requirements. Each state commission requires every CLEC to be certified (licensed) in the state where it plans to do business. Contact the PSC/PUC (in each applicable state) for the appropriate documentation.

2. Proof of Tax Exempt Status (if applicable)

CLECs must provide tax exemption certificates, as applicable, for federal, state, county,

local, or other taxes. If proof is not provided, BellSouth will bill applicable taxes.